Return & Refund Policy

Digital Game Returns

Due to the digital nature of our products, most game purchases are final and non-refundable once the game has been downloaded or the activation code has been used.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues preventing game activation
• Accidental duplicate purchases
• Games not compatible with your system
• Unauthorized purchases

Refund Process

To request a refund:

1. Contact our customer support within 30 days of purchase
2. Provide your order number and reason for refund
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed to your original payment method

Refund Timeline

Approved refunds will be processed within 5-10 business days. The time to appear in your account depends on your bank or payment provider.

Non-Refundable Items

The following items are non-refundable:

• Games that have been downloaded or activated
• Used activation codes
• Gift cards and promotional codes
• Season passes and DLC content

Contact Information

For refund requests or questions about this policy, please contact us at support@Kindbasket.store